太原五星服务认证 企业申请五星服务认证有哪些好处? 发布时间: 2020-09-18 10:42
太原五星服务认证 企业申请五星服务认证有哪些好处?
Shanghai Five Star Service Certification what are the advantages of Shanghai enterprises applying for five star service certification?
服务认证的作用是由认证认可的本质属性所决定,认证认可的基本功能有三:
The function of service authentication is determined by the nature of authentication. The basic functions of authentication are as follows:
一是通过专业化的合格评定,确认标准和技术规范的要求得到满足;
One is to confirm that the requirements of standards and technical specifications are met through professional conformity assessment;
二是通过有公信力的公示性证明,传递相关信息,建立需求方对认证认可对象的信任;
Second, through the public certification with public credibility, transfer relevant information and establish the trust of the demander to the object of certification and approval;
三是为企业提供持续改进的动力与措施。
The third is to provide power and measures for continuous improvement.
对企业的作用:通过符合性评定与对企业服务特性的深度挖掘,提供给企业以改进服务的信息,激发企业提升服务质量和管理水平,争做行业标杆,提升市场竞争力。
Functions for enterprises: through conformity assessment and in-depth mining of service characteristics of enterprises, provide enterprises with information to improve service, stimulate enterprises to improve service quality and management level, strive to be industry benchmark, and improve market competitiveness.
对消费者的作用:消费需求伴随着社会经济的发展逐步走向高端化与多元化,而服务业蓬勃发展的同时也出现了良莠不齐的现象,这就需要消费者在选择服务时进行辨别。
The role of consumers: with the development of social economy, consumer demand is gradually moving towards high-end and diversified, while the service industry is booming, there are also good and bad phenomena, which requires consumers to distinguish when choosing services.
服务认证可以通过对顾客需求的诊断,来保证顾客最关心的关于服务质量的问题被纳入评价体系,引导顾客选择通过认证的服务提供者,以保证服务质量和自身合法权益。
Through the diagnosis of customer needs, service certification can ensure that the most concerned problems about service quality are included in the evaluation system, and guide customers to choose certified service providers to ensure service quality and their legitimate rights and interests.
对政府的作用:通过认证认可对行业的标准进行评定,或对标杆企业进行遴选,为政府了解产业发展现状、制定产业政策提供依据,为政府监管提供了有效手段,提升管理能力和效率。
The role of the government: To evaluate the standards of the industry through certification and approval, or to select benchmarking enterprises, to provide the basis for the government to understand the current situation of industrial development, formulate industrial policies, provide effective means for government supervision, and improve management capacity and efficiency.
同时,随着服务贸易的日渐发展,我国的服务业要走出国门,实现从服务业大国向强国转变。
At the same time, with the development of service trade, China's service industry should go out of the country and realize the transformation from a big service industry to a powerful country.
我国服务业要与国际对标,并争创国际知名品牌,提升国际竞争力,需要发挥服务认证的国际化优势,助推我国服务业“走出去”。
China's service industry needs to compete with the rest of the world, strive for international well-known brands, and improve its international competitiveness. It needs to give full play to the international advantages of service certification to promote China's service industry to "go global".